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GauBazar

⚖️ Returns, Refunds & Dispute Policy

Last Updated: March 2026
Compliant with Nepal E-Commerce Act 2081 & Consumer Protection Act 2075

At Gaubazar, we operate as an intermediary digital marketplace platform. We provide the technology infrastructure that enables buyers and sellers across Nepal to connect and transact directly.

Gaubazar maintains no title, possession, ownership, or custodial interest in goods listed by users unless explicitly stated for platform-managed services.

Our role is limited to facilitating connections and maintaining a safe, transparent, and legally compliant marketplace environment.

📌 1. Transaction Ownership

All transactions—including pricing, payment, delivery, ownership verification, and product condition—are negotiated directly between the Buyer and Seller.

Gaubazar:

The decision to buy, sell, exchange, or negotiate remains solely at the discretion of users.

🔄 2. Returns & Refunds (User-to-User Transactions)

🔍 Direct Inspection Required

Buyers are strongly advised to meet in a safe public location and inspect the item carefully before making any payment.

Please verify:

⚠️ No Platform Refund Liability

As an intermediary marketplace, Gaubazar cannot issue refunds for transactions completed directly between users.

📌 Final Sale Principle

All sales between users are considered final, unless both parties mutually agree otherwise.

Any return, exchange, or refund request must be handled directly with the seller.

💳 3. Refunds for Gaubazar Premium Services

This section applies only to paid platform services, including:

✅ Technical Error Refund

If a paid service fails due to a technical issue caused by Gaubazar, users are entitled to:

All approved refunds will be processed via the original payment method within 7–10 working days
(Sunday to Friday, excluding Public Holidays).

❌ Policy Violation Removal

No refund will be issued if a listing is removed because it violates:

⚖️ 4. Dispute Mediation & Grievance Redressal

Gaubazar provides a structured Dispute Mediation Framework to support users in reporting suspected fraud, misrepresentation, or policy violations.

🚨 Report a Dispute

Users must report issues by:

within 48 hours of the transaction or agreement.

🧾 Grievance Handling

All disputes and formal complaints are handled by our designated Grievance Redressal Officer in accordance with the E-Commerce Act 2081.

⏱️ Legal Resolution Timeline

Gaubazar will:

as required under Nepal’s applicable e-commerce standards.

🛡️ Account Review & Enforcement

Our Trust & Safety team may:

🤝 Law Enforcement Compliance

Gaubazar operates a dedicated Law Enforcement Compliance Framework.

Where required by law, we may cooperate with competent authorities, including the Nepal Police Cyber Bureau, by preserving and sharing:

for lawful investigations.

⚠️ 5. Intermediary Liability & Due Diligence

Gaubazar acts as a passive conduit for user-generated content.

We:

Gaubazar does not exercise prior editorial control over all user-generated content before publication.

Automated safety filters, fraud detection systems, and moderation tools may be used to improve platform security; however, final responsibility for the accuracy, legality, and authenticity of the listing remains with the uploader.

Our liability is limited under applicable law.

Upon receiving Actual Knowledge, including:

we may promptly:

This forms part of our due diligence and intermediary protection framework.

🛡️ 6. Buyer Protection Checklist

To reduce risk and avoid disputes:

🚗 For Vehicles

Always check the Bluebook

🏠 For Property

Verify Lalpurja and ownership documents

⚠️ General Safety

📢 Important Notice

Gaubazar is a technology platform and intermediary marketplace, not a direct trading party.

By using the platform, users acknowledge that:

✅ Compliance Statement

Gaubazar operates in alignment with:

🤝 Trust Commitment

Built for Nepal. Committed to safe, transparent, and responsible digital trade.